- We will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission;
- we will not disclose your Personal Information to third parties unless you have authorized us to do so;
- we will allow you to view, correct or remove your Personal Information and other information associated with your registration as a user of our site; and
- we will take reasonable steps to protect the security of the Personal Information we collect from you.
The remainder of this policy describes our information handling practices in detail.
VISITING OUR SITE
You can always visit our site without revealing who you are or providing any Personal Information. When you visit our site or visit our site through one of our partner's sites, we do collect usage information ("session data"), but it is anonymous and is not linked to you as an individual.
If you decide to register with us, we will collect Personal Information about you that you voluntarily share with us. We collect Personal Information that is necessary for us to provide you with the services offered on our site. You will provide an e-mail address and select a password that will be required to gain access to portions of our site.
We may use Personal Information to (a) personalize the service we provide to you, (b) communicate with you about changes to your selected services, service updates and new features or outages on our site, and (c) allocate the resources of our systems so that your experience with our site is as efficient as possible.
PURCHASES OR RESERVATIONS ON OUR SITE
Payment Information and History
If you register with us, you will be able to book, reserve or purchase pet services or products through our site. To do so, you must provide payment information to us - for example, your credit card specifics like card number, issuing bank, expiration date, cardholder name and billing address. We will add this payment information to your profile. We will keep a history of all your reservations, bookings and purchases of pet services and products through our site in your profile.
Sharing of Personal Information
Generally, we only disclose your Personal Information to those service providers that you decide to make arrangements with through our site. For example, when you make a reservation for accommodations for your pet, we will provide the service provider with the Personal Information needed to process your transaction. We will use our reasonable efforts to ensure that these service providers will also protect your Personal Information. We contract with other companies to perform various functions necessary to operate our business - for example, to process credit cards. We will share with these other companies only that Personal Information they require to fulfill your orders. Other than as explained in this policy, we will not disclose any Personal Information we collect from you to others without your permission, except in certain limited circumstances: (a) to protect the security of our site and our rights under our Terms and Conditions of Use; (b) to protect ourselves against liability; (c) in response to legal process, if we believe in good faith that the law requires it; or (d) in connection with a sale of our business or company.
Combined Non-Personal Information
We may also combine anonymous information supplied by you and other users during registration on our site with information about your use and others' use of our site. We will use this combined information to describe our user base, without reference to any specific individual, to potential partners, investors and advertisers. We will not share your Personal Information with any other users of our site, but we may use information we collect about your preferences and experiences to make recommendations to other users of our site. We may also share aggregated statistical information about users of our site and our service and product offerings with others, including our investors, vendors and partners. We will not link this statistical information to any Personal Information that can identify you as an individual.
Additional Products and Services
Changing Personal Information
We are committed to giving you control over your Personal Information. You can change your password and any of the Personal Information in your profile. If at any time you want to view the Personal Information in your profile, your Personal Information changes, you want to change the preferences associated with your account, or would like us to remove some or all of the Personal Information stored in your profile, you can correct, update, or remove the information and preferences you have shared with us. If you request that we remove all of the Personal Information stored in your profile, then we will promptly do so. If we remove your Personal Information you will not be able to use the services available on our site unless you re-register. We may not be able to honor your request to remove your Personal Information or records if we are legally obligated to retain that information or those records. You will not have the ability to view, change or remove session data or information that we have gathered from third parties from your profile.
Notification of Changes
We reserve the right to change this policy from time to time. If there are material changes to this policy or in how we will use your Personal Information, we will prominently post such changes prior to implementing the change. If any proposed change is unacceptable to you, you may request that we remove your Personal Information from our records.
How We Protect Your Information
We are committed to safeguarding your information. For that reason we utilize industry standard security technology. Specifically, your information is secured from unauthorized access from the Internet through industry-standard firewall technology. We also protect the connection between your computer and our server from eavesdropping through industry-standard encryption technology known as Secure Socket Layer (SSL). To ensure that we fulfill our commitment to safeguard your information, we continually assess new technology for protecting your information to make sure that our information handling practices are in accordance with the highest industry standards and best practices on the Internet at all times.
Our site provides links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.
If you have any questions or concerns about this policy or our information handling practices, you may contact us here.
This policy is effective as of October 1st, 2004